THEIRS / Send your item

Send your item

Found it somewhere else? Perfect.

Share a product link or describe an item you already own. We review the material, finish and design possibilities, then confirm your quote and next steps.

Once approved, you can arrange delivery to our Sydney studio using your reference. We photograph its condition on arrival and ask you to approve the design before personalisation.

Before you send an item

Wait for written acceptance, your reference and delivery instructions. A request is not a compatibility approval or an order.

No link? Describe your item below, including the material if known.

Who is it for? What would you like to add? Include the occasion, item details and any presentation ideas. For business projects, include the quantity.

We use these details to review and respond to your request. Don’t include sensitive information or private file links. Submission does not grant permission to publish your work or save creative assets for reuse.

Good questions

Before it becomes yours.

Can you personalise anything?

Not every material or finish is suitable. We review each request and may need more information or testing. If the object should stay untouched, we can explore a personalised card, box or presentation instead.

Can a retailer ship directly to THEIRS?

Yes, once we have accepted your request and provided your reference and shipping instructions. Please wait for confirmation before ordering anything to the studio.

Will I see the design first?

Yes. You approve the design and placement before we personalise the item. We’ll also confirm any limitations or risks relevant to your piece.

How much does it cost, and how long does it take?

It depends on the object, artwork, process and presentation. We confirm a quote and estimated timing after review. Tell us your deadline before you order; urgent requests need confirmation.

What happens to my photos or handwriting?

Share only what we need for your enquiry. Saving an asset for future orders and featuring your piece publicly are separate choices; neither is assumed from submitting a request.

Can I visit the studio?

We’re an online studio in Sydney, with no walk-ins. Shipping arrangements are confirmed individually after your request is accepted.